Privacy Policy

Our Privacy Policy, Please read carefully

Shivalik Valley Resorts is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.

2.1 Information We Collect
We collect information necessary to provide our services, which may include:

  • Contact Details: Name, address, phone number, email.

  • Booking Details: Dates of stay, room preferences, number of guests.

  • Payment Information: Credit/debit card details, billing address (processed securely).

  • Identification: Government-issued ID (as required by law for check-in).

  • Preferences: Special requests related to health, diet, or occasions.

  • Technical Data: IP address, browser type, and cookie data when you use our website.

2.2 How We Use Your Information
Your information is used for the following lawful purposes:

  • To process your booking, payment, and provide services during your stay.

  • To communicate with you regarding your reservation.

  • To ensure safety and security on our premises, which may include the use of CCTV in public areas.

  • To improve our website, services, and guest experience.

  • To send you marketing communications, only if you have given us your explicit consent. You can opt-out at any time.

2.3 Data Sharing and Security

  • We only share your data with trusted third-party service providers (e.g., payment processors) strictly to fulfill the services you have requested. They are contractually prohibited from using your data for any other purpose.

  • We implement appropriate security measures under applicable laws to protect your data from unauthorized access.

  • We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

2.4 Your Rights and Contact Information
Depending on applicable law, you may have the right to:

  • Access, correct, or request deletion of your personal data.

  • Object to or restrict certain processing.

  • Withdraw consent for marketing communications.

  • Lodge a complaint with a data protection authority.

To exercise these rights or for any privacy-related questions, please contact us:

  • Email: privacy@shivalikvalleyresorts.com (or shivalikvalleyresorts@gmail.com for general use)

  • Phone: +91 9318803777

  • Postal Address: As provided above, Attn: Data Protection Officer.