Refund and Cancellation Policy
- To book/reserve a room guest/client/ta has to pay 50% advance booking amount.
- To book/reserve a room guest/client/ta has to mail us the screenshot to verify and confirm the same.
- Room booking confirmation mail will be sent only after the confirmation of payment screenshot.
- Bookings will only be confirmed through e-mail; no other methods of bookings will be entertained or considered.
CANCELLATION & REFUND POLICY
- 15 % of Booking Amount is Non-Refundable at any stage. One may postpone one’s booking to a future date and the booking amount will be considered and kept valid.*
- Cancellation before 30 days: 20% Retention of Booking Amount.
- Cancellation between 15 and 29 days prior to arrival: 50% Retention of Booking Amount.
- Cancellation received 14 days prior to arrival: 100% Retention of the Booking Amount.
*One year validity from the date of booking confirmation.
Please be advised Cancellation upon Arrival/ No-show/ Early Departure/ Change of Dates/ Partial Cancellation i.e. Reduction of accommodation booked / Late Arrival Due to Natural Calamities or Force of Nature will be treated as Cancellation and Non Refundable.
- All bookings are tentative unless paid for in advance.
- The booking is not confirmed till we send you a booking confirmation.
- Cancellations are not accepted over the phone. All Cancellations must be made in writing.
- Accommodation may be extendable on pro-rata basis subject to availability.
ALL DISPUTES SUBJECT TO MANALI, HIMACHAL PRADESH JURISDICTION.